Effective date: September 2026
Black Peak Bioscience respects privacy and seeks to collect, use, disclose and safeguard personal information responsibly and in accordance with applicable privacy law.
1. Information We May Collect
- Identity and contact information, such as name, email address, telephone number and shipping/billing details.
- Order, transaction, customer-service and account information.
- Device, browser, IP address, cookie, security and website-analytics information.
- Marketing preferences and records of consent where applicable.
- Other information voluntarily provided when communicating with us.
2. Why We Use Personal Information
- To process, assess and fulfill eligible orders.
- To provide customer support and transaction communications.
- To maintain accounts and business, tax and transaction records.
- To detect, investigate and prevent fraud, misuse and security incidents.
- To operate, secure, troubleshoot and improve the website.
- To comply with legal, regulatory, accounting and dispute-resolution obligations.
- With appropriate consent or other lawful authority, to provide marketing communications.
3. Payment Information
Payments may be processed by third-party payment providers. Black Peak Bioscience should avoid retaining complete payment-card credentials unless operationally necessary and appropriately secured. Third-party processors may handle information under their own privacy policies and contractual obligations.
4. Sharing & Service Providers
We do not sell personal information. Information may be disclosed to service providers or professional advisers when reasonably necessary for payment processing, hosting, security, analytics, fulfillment, shipping, accounting, legal advice, fraud prevention or regulatory/legal compliance.
5. Cross-Border Processing
Some service providers may process or store information outside Alberta or Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed. Appropriate contractual and security measures should be used where required.
6. Cookies & Analytics
The website may use essential cookies and, where implemented, analytics or similar technologies. The site should provide clear information about non-essential technologies and obtain consent where required by applicable law or platform configuration.
7. Security
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal information under our control. No internet transmission or storage system can be guaranteed completely secure.
8. Retention
Personal information is retained only for as long as reasonably necessary for the identified business, contractual, legal, accounting and compliance purposes, after which it should be securely destroyed or anonymized where appropriate.
9. Access & Correction
Individuals may request access to or correction of their personal information, subject to applicable law and permitted exceptions. Requests may be sent to info@blackpeakbioscience.ca.
10. Marketing & CASL
Where Canadian anti-spam requirements apply, Black Peak Bioscience will use the appropriate form of consent, provide required sender identification and contact information, and provide a working unsubscribe mechanism. Express marketing consent should be obtained through a separate, affirmative opt-in rather than a pre-selected checkbox.
11. Unsubscribe
Marketing recipients may withdraw consent using the unsubscribe mechanism provided in the message or by contacting us. Transactional or legally required communications may still be sent where permitted.
12. Privacy Contact
Privacy questions, access/correction requests and privacy concerns may be directed to: info@blackpeakbioscience.ca. Before launch, designate the internal individual responsible for privacy compliance and insert the appropriate title here (for example, Privacy Officer).
13. Policy Updates
We may update this Privacy Policy as business practices, technologies or legal requirements change. The current effective date should always be displayed.